Designing Onboarding for a Multi-Platform Product
Client
7pace
Role
Product Designer
Year
2023
Context
I worked on the onboarding experience for 7pace Hub, a product exploring how time tracking data could be accessed across multiple platforms like Azure DevOps and GitHub. My focus was on designing the sign-in and onboarding flow as the first touchpoint into this system.
Problem
Onboarding required users to connect different accounts, understand permissions, and navigate unfamiliar structure from multiple tools. Early versions introduced friction by asking for too much upfront and exposing technical complexity too early.
Concept
I designed a guided onboarding flow that focused on clarity and step-by-step progression. The experience helped users connect accounts, understand their setup, and reach their first meaningful action without being overwhelmed.
The design emphasized clear system status, reduced cognitive load, and progressive disclosure—showing only what was needed at each step while keeping the flow lightweight.
Outcome
The onboarding created a clearer entry point into a complex system, reducing initial friction and making it easier for users to connect accounts and get started.
